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Two-step Verification

The two-step verification process enhances the security of your account and prevents access by unauthorized parties. Once two-step verification is enabled, in addition to your password, you will need to enter a verification code sent to your registered email address, while logging in to HelpDesk. You can enable two-step verification for your account via web.

To enable two-step verification,

  1. Login to HelpDesk via web browser and click your username at the top-right of the screen.
  2. Select 'My Account' and navigate to the 'Security' tab.
  3. Click 'Enable Two-step Verification'.
  4. Enter the verification code sent to your registered email address and click 'Verify & Enable'.


To login after two-step verification is enabled,
  1. On the HelpDesk application login screen, enter your username and password and click 'Login'.
  2. You will be prompted to enter a verification code sent to your email address.
  3. Enter the code and click 'Verify'.